Revlo Terms and Conditions

2.1. Company Information

Service Provider Trade Name: REVLO YAPAY ZEKA VE YAZILIM A.Ş.

• Mersis No: 0734286788800001
• Headquarters: Pınarbaşı Mh. Hürriyet Cd. Antalya Teknokent Uluğbey Ar-Ge 2 Binası No: 34/8125, Konyaaltı/Antalya, Turkey
• Tax Office: Antalya Kurumlar Vergi Dairesi
• Tax No: 734 286 7888
• Trade Registry No: 139087
• Email: info@revloai.com
• Phone: +90 531 645 68 07
• Website: www.revloai.com

License & Intellectual Property Rights Owner (UK): REVLO AI SOLUTIONS LTD (Company No: 16521478) Registered Office: 74a High Street Wanstead, London, England, E11 2RJ

• Contact: info@revloai.com • www.revloai.com

Note: Revlo Inc. provides the service; all software/brands and related intellectual property rights belong to REVLO AI SOLUTIONS LTD.

2.2. Definitions

Unless otherwise specified in this Agreement:

• Revlo / Service Provider: REVLO YAPAY ZEKA VE YAZILIM A.Ş.
• Customer / User: Real or legal person using Revlo services.
• Platform: The entirety of software, systems, interfaces and services provided by Revlo and accessible through www.revloai.com.
• Services: Online reputation management, social media analysis, guest feedback collection, survey services and all related services.
• Customer Data: Data uploaded/transmitted/stored by the Customer on the Platform or data created as a result of use.
• Personal Data: Any information relating to an identified or identifiable natural person within the scope of Law No. 6698 on the Protection of Personal Data (KVKK) and GDPR.
• Access Code: Username, password and other authentication tools.
• Third-Party Content: Content obtained from social platforms/review sites, etc.
• KVKK: Law No. 6698 on the Protection of Personal Data.
• GDPR: EU General Data Protection Regulation (2016/679).
• Aggregate Data: Anonymized data that does not contain personal data, aggregate/statistical data.

This Agreement regulates the rights and obligations regarding the Customer's access to and use of the Platform and the Services provided by Revlo.

Access to the Platform is provided online through Account Information (Username and Password). The Customer is exclusively responsible for the security of this information.

Revlo reserves the right to change Platform programs, data provision systems, technical features and access methods; changes are announced on the Platform.

The Customer's continued use means acceptance of changes. Customers who do not accept may terminate according to termination provisions.

Certain Services may be subject to additional special terms; special terms apply together with the relevant Service and this Agreement.

These Terms also govern access/navigation/use of the Website. Certain services on the Website may also be subject to their own special conditions; use of these services means acceptance of special conditions.

Website service is limited to the time the User remains connected to the Website or services provided through it.

Revlo reserves the right to make changes/updates to content, design, structure and these Terms without prior notice.

4.1. Website Services and Content

The Revlo website uses only mandatory technical cookies to enhance user experience and security. These cookies are not used for personal data profiling or advertising purposes. The types and functions of cookies are explained in the "Revlo Cookie Policy" document; users are deemed to have accepted this policy by using the website.

• The Website contains general public information about Revlo services.
• Revlo always reserves the right to decide what content will be shown; it may add or remove content at any time.
• Changes are published visibly on the Website by updating the "Last Updated" date in the top section.
• Continued use after changes means acceptance.

4.2. Platform Services (Summary)

1. Revlo Connect — AI-powered multi-channel messaging (WhatsApp, WebChat, Telegram, email); live operator handoff; multilingual response.
2. Revlo Reputation — Guest comment/collection, sentiment-topic analysis, channel-based scores, dashboard and alerts.
3. Revlo Revenue — Revenue budget & yield management, demand forecasting and price/channel recommendations (suggestion mode).
4. Revlo MindCore — Hotel data platform; unified & processed data layer; forecasting, anomaly, trigger flows.
5. Revlo Nexus — System integrations; PMS/OTA/channels and knowledge graph-based data linking.
6. Revlo Insight Studio — Management panel and decision/action tracking screens; KPI and decision log.
7. Revlo Sales — Sales & agency management; quotation, contract and performance tracking.
8. Revlo Marketing — Marketing automation; segmentation, campaign triggering, performance measurement.
9. One Day in Hotel — Daily operation flow panel; shift, workload and SLA alerts.

Product scope/features are determined according to the selected package and agreements between the parties.

In addition to the products listed above, it also includes all software, artificial intelligence, data analytics and digital solution modules developed or to be developed by Revlo.

Revlo reserves the right to expand its product portfolio and add new modules, features or services. Unless otherwise specified, the use of such new products or services will be subject to the general provisions, privacy and license terms in this Agreement.

The Customer accepts that announcements regarding these new products and services will be made through the Platform or Website and that use will be in addition to this Agreement.

4.3. Service Modification

• Revlo may make changes to Services; changes that significantly reduce core functionality will not be made.
• Compliance and security requirements may be applied immediately.
• Important changes will be notified at least 30 days in advance.

4.4. Third-Party Service Providers

• Revlo may utilize third parties for all/part of services; this does not remove Revlo's responsibilities.
• Revlo ensures that third parties' data protection and security standards are equivalent to this Agreement.

4.5. Special Conditions for Survey Services

1. The Customer obtains necessary permissions including explicit consent/enlightenment from end users (guests) and presents them to Revlo upon request.
2. Survey services are limited only to hotel guests; employee/corporate lists cannot be used.
3. The Customer applies minimum security measures to prevent unauthorized access and data leakage; Revlo may conduct/have audits conducted.
4. In the following cases, Revlo may temporarily/permanently suspend without notice: insufficiency of security measures; intensive complaints/cancellations; unauthorized email/spam.
5. Permanent suspension results in automatic termination of the Agreement.

4.6. Aggregate Data Use

• The Customer accepts that Revlo may use the Aggregate Data obtained as a result of Services for its own purposes.
• Aggregate Data does not contain any personal data belonging to the Customer or information identifying the Customer in any case.
• Revlo may use, publish and commercialize Aggregate Data without any restriction.

5.1. General Use

• The Customer uses the Platform and Services in accordance with legislation, this Agreement and terms of use.
• The Customer may not harm the rights and interests of third parties or Revlo, or carry out illegal activities.

5.2. Prohibited Uses

The Customer agrees not to:

• Partially/completely reproduce, transform, create derivative works of Platform information,
• Provide/publish/license information obtained through Services to third parties,
• Access through automation, bots, scripts, etc.,
• Actions that will damage/disrupt/block functionality,
• Attempt to bypass/breach security/authentication measures,
• Reverse engineering, source code extraction, disassembly,
• Transmission of virus/malicious code/harmful files,
• Sharing/allowing multiple use of Access Code,
• Overloading and reducing performance,
• Sublicensing, selling, reselling, transferring/distributing Service/Platform.

In case of violation, Revlo has the right to immediate termination without compensation and access blocking.

5.3. Access Code Security

• The confidentiality of Account Information is the Customer's responsibility; consequences arising from unauthorized use belong to the Customer.
• In case of theft/loss/suspicion, Revlo must be informed immediately.
• Revlo is not responsible for damages arising from use by third parties.

5.4. Data Accuracy and Currency

• The Customer is responsible for the information provided being correct/current/complete.
• Changes in contact and billing information must be reported to Revlo within 5 business days.
• Violation of notification obligation is considered a material breach and gives Revlo the right to unilateral termination.

6.1. Ownership

Revlo Platform, Website, Services and all intellectual and industrial property rights related to them — including but not limited to software, source codes, data structures, interfaces, user experience elements, designs, navigation structure, logos, trademarks, trade names, visuals, graphics, icon sets, music, sound, photography, video, text, databases, artificial intelligence models, algorithms, model outputs, system documentation, user guides, API integrations, training materials, sample data sets, business processes and all technical knowledge (know-how) relating to operation — are owned by REVLO AI SOLUTIONS LTD.

Revlo Artificial Intelligence and Software Inc. has licensing rights over these software components and provides services on behalf of REVLO AI SOLUTIONS LTD.

6.2. License Granted to Customer

Under this Agreement, the Customer is granted only the right to use the Platform and Services during the contract period. This license is:

• non-exclusive,
• non-transferable,
• non-sublicensable,
• time-limited,
• valid only for the use purpose specified in the contract.

The Customer may not rent, sell, share, resell or use the licensed software and services for other commercial activities to third parties outside of their own internal needs.

This license does not in any way mean transfer of ownership rights.

6.3. Restrictions

The Customer may not, without the prior written permission of Revlo or the licensor (REVLO AI SOLUTIONS LTD), modify, copy, distribute, reproduce, republish, download, reverse engineer, convert to source code, or clone the API/data structure of any element of the Platform or Services.

6.4. Ownership of Customer Data

All data uploaded by the Customer to the Platform belongs to the Customer. The Customer retains all rights regarding this data and may export their data at any time.

Upon termination of the Agreement, Customer data is returned in standard formats (CSV/JSON) within 30 days, and securely deleted after 90 days.

Revlo may process anonymized and aggregated metrics and user messages for the development of its products and services, improvement of system performance and training of artificial intelligence models

6.5. Intellectual Property Infringement Protection

Revlo reasonably protects the Customer against intellectual property infringement claims that may come from third parties as a result of normal and contract-compliant use of the Platform.

Revlo or the licensor reserves the right to exercise all legal rights, demand compensation and initiate legal/criminal proceedings in case of unauthorized use or infringement of intellectual property rights.

7.1. KVKK and GDPR Compliance

• The Parties comply with KVKK, GDPR and related legislation in personal data processing.
• Revlo is in the position of processing data on behalf of the Customer and: Processes only in accordance with Customer's instructions, Subjects personnel with access to confidentiality obligations, Applies appropriate technical/organizational measures in accordance with GDPR Art. 32, Does not use other data processors without written permission, Supports Customer in rights requests, Immediately informs Customer in case of breach, Deletes or returns data upon termination of Agreement.

The Customer, as data controller, is obliged to obtain necessary legal permissions and make enlightenment.

7.2. Data Security

Revlo applies industry-standard technical and organizational measures to ensure the security of the Platform and Customer Data. These measures include but are not limited to:

• Data encryption (in transit and at rest)
• Firewalls and attack detection systems
• Regular security audits and vulnerability scans
• Access control and authentication mechanisms
• Regular backup procedures

Revlo declares that despite reasonable security measures, no system is completely secure and does not provide absolute security guarantee.

Revlo continuously monitors, evaluates and updates its measures in accordance with current technological developments for information security risks.

Revlo declares that due to the dynamic nature of cyber threats, despite taking reasonable security measures, absolute security of any digital system cannot be guaranteed, but it has taken all reasonable technical and administrative measures necessary to maintain data security at the highest level.

7.3. Data Breach Notification

• Revlo informs the Customer in writing within 72 hours at the latest from the moment it learns of a security breach regarding personal data.
• Notification includes; nature of breach, affected data, measures taken and recommended actions.
• The obligation to officially notify the authority/relevant persons belongs to the Customer.
• The Customer also informs Revlo without delay in breaches regarding their users' Account Information.

7.4. Sub-Processors

• Revlo may utilize third-party service providers and sub-processors in areas such as technical infrastructure, data hosting, communication or artificial intelligence services for the provision of Services.
• Each of these sub-processors has independent data processor or service provider status under their own contracts and relevant legislation.
• While Revlo exercises due care in selecting sub-processors, it cannot be held directly responsible for the actions, omissions or security breaches of these third parties.
• Revlo publishes the current list of sub-processors' identities and areas of activity on www.revloai.com and notifies the Customer of changes.
• The Customer may choose not to use the services or terminate the Agreement if they do not consent to the use of these sub-processors' services.

8.1. Fees

• Fees are specified on www.revloai.com or order documents according to the selected package.
• All prices are determined in Euro (EUR) and are exclusive of VAT unless otherwise stated.
• Revlo reserves the right to change fees; changes do not affect the subscription period in current annual payment agreement packages and become effective at the beginning of the new period.
• In renewal periods, current list prices applicable to Revlo products and services are applied; Revlo has the right to apply current list prices on the annual renewal date.
• Additionally, Revlo reserves the right to update prices due to LLM/language model costs, increases in third-party API and cloud infrastructure costs, or general cost increases.

8.2. Payment

• Monthly subscriptions are prepaid at the beginning of the month; annual subscriptions are collected according to prepayment plan.
• Payment: credit card, wire transfer/bank transfer or other accepted methods.
• Invoices are sent electronically within 5 business days from the payment date.
• Monthly 5% late interest is applied to overdue balances.
• All fees are tracked in EUR. If collection is made in TRY, the CBRT foreign exchange selling rate on the invoice date is taken as basis.

8.3. Non-Payment

• Operation: Day 7 warning → Day 15 temporary suspension → Day 30 unilateral termination.
• Suspension/termination does not remove payment obligation; all balance and follow-up costs belong to the Customer.

8.4. Refund

• Since Services are digital in nature, the right of withdrawal/refund ends when access is provided.
• Proportional refund/credit may be made in interruptions due to Revlo's fault.
• No refund is made in case of Customer fault (non-payment/violation).
• Revlo provides services only to commercial customers; therefore, the right of withdrawal under Law No. 6502 on the Protection of Consumers does not apply

9.1. Nature of Service and Warranties

• Platform and Website are provided "as is/current state"; uninterrupted/error-free/secure/virus-free operation is not guaranteed.
• Accuracy/currency/completeness/reliability/purpose suitability of information/data/outputs is not guaranteed.
• Revlo takes measures for continuity and error minimization to the extent of technical capabilities; however, continuous accessibility is not committed.
• Revlo targets 95% annual uptime; this is not a guarantee and does not create compensation obligation.
• Recommendations, content or outputs produced by artificial intelligence models are for informational purposes only; Revlo does not guarantee their accuracy, legal compliance or legally binding nature.

9.2. Scope of Liability

Revlo cannot be held liable for the following damages, including but not limited to:

• Continuous accessibility/uninterrupted operation,
• Error/deficiency/incorrectness in content,
• Absence of virus/harmful components,
• Bypassing security measures/external attacks,
• Telecom failures/connection interruptions,
• Device/hardware/software damages,
• Accuracy/legality/reliability of third-party content,
• Customer's breach of contract or unauthorized use of access information,
• Damages arising from the content/accuracy/storage/transfer processes of Customer data.

9.3. Compensation Limitation

• Revlo's total liability under this Agreement is limited to the total fee paid by the Customer for the relevant service or package causing the damage or breach, for the twelve (12) month period preceding the date the liability arose.
• If the Customer has subscriptions under multiple product or service packages, Revlo's liability will be limited only to the fee related to the faulty or interrupted package; other packages or services are not included in this limitation.
• Revlo cannot be held liable in any case for indirect, incidental, special, punitive or consequential damages (profit loss, business interruption, data loss, reputation loss, etc.).
• These limitations apply to the maximum extent permitted by Turkish law; however, they do not apply in cases arising from Revlo's intentional or gross negligence.

9.4. Third-Party Links and Content

• Platform/Website may contain third-party links; Revlo is not responsible for the content/privacy/operation/security of these sites.
• Link usage is at the Customer's risk; Revlo may remove/restrict links when necessary.

10.1. Term

• The Agreement is in effect according to the selected subscription plan (monthly/annual).
• It automatically renews under the same conditions if there is no termination.
• Monthly termination is at the end of the current period; annual requires at least 30 days prior notice.

10.2. Customer Termination

• The Customer may terminate at will; termination is effective at the end of the current period.
• Mid-period termination in annual subscriptions becomes effective at the end of the period; fee is not refunded.
• Notification is made in writing through the Platform or to info@revloai.com.

10.3. Revlo Termination

Revlo may immediately and unilaterally terminate in the following cases:

• 30 days of non-payment,
• Material breach,
• Prohibited use,
• Bankruptcy/receivership/liquidation,
• Cessation of activity,
• Abuse/security threat.

As a rule, written notification is made 7 days in advance; immediate termination may be applied in security/illegality cases.

10.4. Termination Consequences

• Upon termination: access is cut off; all balance is paid immediately; Customer may download their data within 30 days; Revlo may delete data after 30 days; Intellectual property and privacy provisions remain in effect; accrued rights/obligations are preserved.
• Remaining period fee may be requested in faulty termination.

10.5. Suspension

• Revlo may apply temporary suspension instead of termination in payment/security/rule violations.
• If suspension exceeds 60 days, the Agreement is automatically terminated.

Definition: Force majeure refers to extraordinary events that occur outside the reasonable control of the parties, are unforeseeable, unavoidable, or whose consequences cannot be prevented. Failure of any of the parties to fulfill their obligations temporarily or permanently due to such events does not constitute a breach of contract.

Scope: Force majeure includes but is not limited to:

• Natural disasters (earthquake, flood, storm, fire, lightning, flood, landslide, etc.),
• War, terrorist acts, civil unrest, rebellion, sabotage, mobilization,
• Strikes, lockouts, collective work stoppages or general labor movements,
• Government decisions, administrative sanctions, legal regulations, import/export restrictions,
• Pandemics, epidemics, quarantine measures or national emergency declarations,
• Widespread interruptions in electricity, telecommunications or internet infrastructure,
• Interruptions, failures, technical maintenance or attacks in data centers, cloud providers or third-party service infrastructures,
• Large-scale cyber attacks, DDoS or malicious activities directed at infrastructure systems,
• Inability of suppliers, sub-processors or service providers to provide services due to force majeure.

Obligations of Parties: The party experiencing force majeure is obliged to inform the other party in writing within a reasonable time from when it learns of the event. The parties will make reasonable efforts to minimize the effects of the event and ensure that obligations are fulfilled again.

Effects: During the force majeure period, the affected party's obligations are suspended and no compensation obligation arises due to delay or non-performance during this period.

Extension of Period: If the force majeure situation continues for more than 60 (sixty) days, either party may terminate the Agreement in writing without paying any compensation.

Exceptions: Force majeure does not apply to situations that arise as a result of the fault, negligence or insufficient measures of one of the parties.

12.1. Integrity of Agreement

• This Agreement is the complete agreement between the parties; it replaces all previous declarations/agreements.
• Changes are made with written addendum signed by the parties.
• The English translation of this agreement is for informational purposes; the Turkish text is the basis

12.2. Partial Invalidity

• If any provision is invalid/inapplicable, it only affects the relevant provision; remaining provisions are valid.
• The invalid provision is deemed replaced with the valid provision closest to the parties' purpose.

12.3. Assignment

• The Customer may not assign/transfer/sublicense their rights/obligations without Revlo's written permission.
• Revlo informs the Customer in writing about assignment to affiliated companies or subcontracting.

12.4. Waiver

• Non-use/delay of a right is not a waiver.
• Single waiver does not prevent future exercise of rights.

12.5. Notices

• Official notification methods: hand delivery, registered mail/courier, KEP, Platform system notification.
• In mail/courier, it is deemed delivered 3 business days after sending.

13.1. Personal Data and Cookies

• Personal data provided during Website/Platform use is processed in accordance with Revlo's Privacy and Security Policy and Cookie Policy.
• Revlo processes personal data only for specified purposes, with explicit consent or legal basis; applies appropriate administrative/technical security measures.
• The user is deemed to have read and accepted these policies before use.
• Cookies may be used to enhance experience, for statistics and personalization purposes; preference management can be done through browser settings.
• Personal data may be processed within the scope of group sharing and transfer abroad between Revlo Inc. and REVLO AI SOLUTIONS LTD for service provision and license management purposes. Revlo applies necessary contractual arrangements and transfer mechanisms in accordance with current KVKK/GDPR provisions.

13.2. Inter-Party Confidentiality

• The parties protect the confidentiality of all commercial, technical, financial, operational or strategic information obtained within the scope of this Agreement.
• Confidential information is not disclosed to third parties without the other party's written permission or unless required by law.
• The confidentiality obligation continues for 5 (five) years even after the Agreement ends.
• The parties take necessary measures against risks of unauthorized access/disclosure/misuse.
• Damages arising from breach are the responsibility of the breaching party.

• Revlo may use the Customer's name, logo and general information (sector, location, etc.) in marketing materials, website and reference lists.
• The Customer may object to this use; they notify their objection to Revlo in writing.
• Revlo may prepare a case study or success story about the Customer, subject to obtaining approval from the Customer.
• The Customer may be shown as a reference customer in sectoral events and reports.

15.1. Links to Revlo Website from Other Sites

• Links from sites containing content contrary to law/morality/public order are not permitted.
• Revlo is not under obligation to control/verify/approve content of linking sites and does not accept responsibility.
• Revlo reserves the right to prohibit/request removal of links it deems inappropriate.

15.2. Links from Revlo Website to Other Sites

• Links to third-party sites (button/banner/embedded content) may be found; they are for informational purposes.
• Revlo is not responsible for the content/security/accessibility/functionality of these sites.
• Providing links does not mean there is a relationship/cooperation between Revlo and the third party.

• The user uses the Website only for legal purposes; unauthorized/illegal/malicious use is entirely the User's responsibility.
• Prohibited acts:
  • Use that will damage operation,
  • Uploading/transmitting virus/malicious software/harmful code,
  • Collecting/unauthorized use of other users' personal data,
  • False identity or impersonating another person,
  • Unauthorized access (system/server/connected networks),
  • Violation or attempt to violate security/authentication measures.
• Revlo reserves the right to initiate legal proceedings, block access or close account against those who breach.

• This Agreement is subject to the laws of the Republic of Turkey.
• Disputes are primarily attempted to be resolved through friendly negotiation.
• In unresolved disputes, Antalya Courts and Execution Offices are competent.
• Turkey Trade Registry Gazette and microfilm/computer/sound recordings constitute evidence under CCP Art. 193.

For all questions, suggestions and complaints:

• Email: info@revloai.com
• Phone: +90 531 645 68 07
• Address: Pınarbaşı Mh. Hürriyet Cd. Antalya Teknokent Uluğbey Ar-Ge 2 Binası No: 34/8125, Konyaaltı/Antalya, Turkey
• Platform Support: Support request through Platform

Revlo undertakes to evaluate complaints within reasonable time.

For consumer customers, Consumer Arbitration Committees and Consumer Courts in the place of residence or where the good/service was purchased are competent.

Effective Date: These General Terms and Conditions entered into force on October 27, 2025 and are published at www.revloai.com.

By using the Platform, the Customer declares and undertakes that they have read, understood and accepted all provisions of this Agreement.