Helena Müller WhatsAppGerman
Revlo Connect for Hospitality
Every Guest Conversation, One Intelligent Journey.
From First Question to Booking, Service Request and Upsell. Bring WhatsApp, WebChat, Telegram, email, web forms and other digital guest touchpoints into one workspace. Revlo Connect understands intent, communicates naturally in 44+ languages, supports direct booking and ancillary sales, turns requests into tasks and transfers conversations to live teams without losing context.
Connect Active
Revlo Connect is managing guest messaging in real time.
WhatsApp Direct Booking Live Handoff
Ahmet Demir WebChatIn-stay
Anna Petrova TelegramUpsell
Connect for Hospitality
Every Guest Conversation, One Intelligent Journey.
Bring WhatsApp, WebChat, Telegram, email, web forms and other digital guest touchpoints into one workspace. Revlo Connect understands intent, communicates naturally in 44+ languages, supports direct booking and ancillary sales, turns requests into tasks and transfers conversations to live teams without losing context.
0+Languages supported
One GuestUnified cross-channel history
0/7AI-assisted communication
FlexibleAI, human or hybrid operation
HOW IT WORKS
Understand. Respond. Act. Measure.
Revlo Connect understands intent behind every message and starts the right sales or operations action.
- 1
Unify Every Channel
Manage WhatsApp, WebChat, Telegram, email, web forms and other digital touchpoints from one screen.
- 2
Understand Intent and Context
Distinguish information requests, price inquiries, bookings, existing stays, complaints and ancillary service needs.
- 3
Respond or Start the Process
Use hotel-approved knowledge to answer, support a booking journey, create an upsell opportunity or trigger an operational process.
- 4
Transfer to the Right Team
Hand over conversations that need human attention together with their full history and context.
- 5
Measure the Outcome
Track response time, tasks, booking opportunities, ancillary demand and team performance.
CORE CAPABILITIES
Manage Outcomes, Not Just Messages.
All Channels, One Operational Screen
Manage digital guest communication without switching between separate applications.
One Guest, One Chronological History
Preserve the full context even when a guest moves from email to WhatsApp, WebChat or Telegram.
Hotel-Specific Artificial Intelligence
Answer consistently using hotel-approved information about rooms, concepts, restaurants, services, activities and the destination.
Natural Communication in 44+ Languages
Detect the guest’s language while allowing employees to continue working in their own language.
AI, Human or Hybrid Model
Let the hotel decide whether AI, live teams or both models manage each request type.
Context-Preserving Live Handover
Transfer complex, sensitive or high-value conversations without forcing guests to repeat themselves.
Booking and Direct-Sales Support
Manage price and availability inquiries, support direct-booking journeys and transfer qualified demand to reservations.
Ancillary Sales and Upsell
Manage transfer, restaurant, SPA, upgrades, early check-in and late check-out opportunities inside the conversation.
From Message to Task
Turn housekeeping, technical, guest-relations, F&B and transfer requests into trackable work.
Management Analytics
Measure conversation volume, response time, AI success, handover, tasks, demand and sales opportunities.
Multi-User Operation and Shift Handover
Let multiple employees work on the same guest history and preserve every action when the shift changes.
Desktop and Mobile Access
Allow guest-relations and operational teams to manage conversations from the office, reception desk or while mobile.
MULTI-USER GUEST RELATIONS
Do Not Let Guest Communication Depend on One Phone or One Employee.
Guest conversations on WhatsApp and other channels often remain under the control of one device or employee. Revlo Connect moves communication from individual usage into a recorded, multi-user, assignable and measurable guest-relations operation.
- 01 Multiple Users, One Guest History
Team members work simultaneously with the same conversation and action history.
- 02 Desktop and Mobile Access
Manage conversations from the office, reception desk or while moving around the property.
- 03 Shift-Independent Communication
The next shift sees previous messages, notes, tasks and pending actions before continuing.
- 04 Recorded and Traceable Operation
Track who handled the conversation, response times, assigned work and the final outcome.
GUEST JOURNEY
Stay With the Guest Before, During and After the Stay.
Stay with the guest across pre-stay questions, booking, in-stay requests and post-stay follow-up—without losing context.
Support guests before, during and after the stay—from information and booking to in-stay tasks and follow-up.
Pre-Stay
Answer property, room, concept, service, campaign and destination questions; make purchase intent visible.
Booking
Manage price and availability requests, support direct booking flows and connect to live sales.
In-Stay
Handle housekeeping, technical service, restaurant, transfer, SPA and guest-relations requests in one flow.
Post-Stay
Continue necessary follow-up and keep guest history ready for future stays.
UNIFIED GUEST CONTEXT
One Guest. Every Channel. Full Context.
A guest can start on WhatsApp, continue through WebChat or speak with Voice AI. Revlo Connect brings messages, call summaries, property interest, language, tags and interaction history into one guest profile. The team does not restart the conversation; it sees what happened and what needs to happen next.
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WhatsApp
Start the conversation on messaging.
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WebChat
Continue on the website without losing history.
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Voice AI
Call summaries land in the same guest profile.
Guest Profile
Messages, call summaries, tags and history in one place.
MANAGEMENT AND ANALYTICS
See what guests ask, where teams slow down and which conversations create value.
Make communication, team, AI, demand, booking and sales signals visible to management.
Communication Performance
Message volume, first response, average response, resolution time and delayed conversations.
Team Performance
User workload, assigned conversations, completion time and open work.
AI Performance
AI response rate, live handover, unanswered questions, corrections and knowledge gaps.
Guest Demand
Requested dates, room types, services, restaurant bookings and transfer needs.
Booking Performance
Price inquiries, offers, accepted offers, unconverted demand and loss reasons.
Operational Performance
Department demand, task completion, open work, SLA and recurring issues.
Sales Opportunities
Direct-booking potential, ancillary demand, upsell and high-intent conversations.
Connect for Business
Every Customer Conversation, One Intelligent Journey.
Manage WhatsApp, WebChat, Telegram, email, web forms and other digital customer touchpoints in one workspace. Revlo Connect understands customer needs, communicates naturally in multiple languages, starts appointment, application, order, service or sales processes, and transfers conversations to live teams without losing context.
0+Languages supported
One CustomerUnified conversation history
0/7AI-assisted communication
Multi-LocationCentral and local management
HOW IT WORKS
Understand. Respond. Act. Measure.
Revlo Connect recognizes need and starts the right workflow—from appointment to ticket.
- 1
Unify Customer Touchpoints
Bring WhatsApp, WebChat, Telegram, email, social messaging and web forms into one workspace.
- 2
Understand Need and Intent
Distinguish information, appointment, application, order, service, delivery, complaint and sales requests.
- 3
Respond and Start the Workflow
Use approved corporate information to create an appointment, lead, ticket, order or service record.
- 4
Transfer to the Right Team
Hand over conversations requiring expertise, approval, sensitivity or human judgement with full context.
- 5
Measure and Improve
Track demand categories, response time, conversions, open work, team load and customer experience.
CORE CAPABILITIES
Manage Outcomes, Not Just Messages.
Omnichannel Customer Communication
Manage messaging and digital touchpoints through one operational screen.
Unified Customer History
Preserve previous requests, appointments and conversation context even when the customer changes channels.
Business-Specific Artificial Intelligence
Answer only with company-approved information about products, services, prices, opening hours, processes and policies.
Appointment, Lead and Request Creation
Turn conversations into appointments, applications, sales leads, support tickets or service requests.
AI, Human or Hybrid Operation
Let AI manage routine needs and transfer matters requiring expertise, judgement or sensitivity to live teams.
Communication in 44+ Languages
Serve international customers in their own language while teams continue working in theirs.
Task, Ticket and SLA Tracking
Turn conversations into trackable work with owners, priorities, statuses and target times.
Multi-Location Management
Manage branches, clinics, stores, campuses or service points with central rules and local permissions.
Performance and Conversion Analytics
Measure response speed, demand, appointments, leads, sales, handovers and resolution outcomes.
Multi-User Business Inbox
Let multiple employees manage one business communication line with shared history and controlled permissions.
User and Department Assignment
Assign every conversation to the right employee, branch or department while preserving internal notes and ownership.
Mobile, Desktop and Shift Handover
Keep customer communication continuous across devices, shifts, leave periods and employee changes.
MULTI-USER CUSTOMER OPERATIONS
Move Customer Communication Beyond the Control of One Phone and One Employee.
Clinics, sales teams, service businesses and multi-location organisations often manage WhatsApp through individual usage, a single device or a small number of employees. Revlo Connect brings customer conversations into a shared workspace and turns every interaction into a recorded, assignable and measurable process.
- 01 Shared Multi-User Management
Authorised employees manage one business line with the same customer history.
- 02 User, Branch and Department Assignment
Route appointment, sales, service and support requests to the right owner.
- 03 Desktop and Mobile Continuity
Teams continue communication from the office or field using the same customer record.
- 04 No Loss During Leave or Employee Changes
Conversation history, notes and follow-up steps remain with the business—not a personal account.
Industry use cases
Different Industries. Business-Specific Communication and Action Flows.
Book, reschedule and cancel appointments; provide service, practitioner, location and opening-hour information; send reminders and transfer to a live receptionist. The system does not diagnose or make treatment decisions.
Dental Clinics and Private Practices
Book, reschedule and cancel appointments; provide service, practitioner, location and opening-hour information; send reminders and transfer to a live receptionist. The system does not diagnose or make treatment decisions.
E-Commerce and Retail
Provide product information, stock or store guidance, order status, return/exchange requests, campaign support and sales handover.
Banking, Fintech and Insurance
Provide application information, document lists, appointments, claim or support records and route customers to the right specialist. No autonomous financial advice or approval.
Education Institutions
Provide programme and fee information, answer application questions, capture candidate leads and book campus or counselling appointments.
Automotive Sales and Service
Book test drives and service appointments, provide campaign and model information, create roadside or maintenance requests and hand over to sales.
Logistics and Delivery
Provide shipment status, capture delivery changes, delays or damage reports and route them to operations.
Contact Centres and Service Operations
Handle peak and after-hours demand, identify needs, create tickets, route to the right queue and track SLA.
Real Estate
Provide listing information, qualify budget and location needs, create portfolio leads and book advisor or viewing appointments.
Restaurants and Multi-Location Services
Manage reservations, branch and opening-hour information, menus or services, group requests and live-team handover.
MANAGEMENT AND ANALYTICS
See what customers ask, where teams slow down and which conversations create value.
See demand, conversion, team load, AI quality and location performance in one place.
Communication Performance
Channel volume, first response, resolution time, delayed and abandoned conversations.
Customer Demand
Most requested topics, product/service interest, appointments and support trends.
Conversion Performance
Conversations converted into appointments, applications, leads, orders, service or sales.
Team Performance
Queue and user workload, live handovers, completion time and open work.
AI Performance
Response rate, live handover, unanswered questions, knowledge gaps and corrections.
Location Performance
Compare volume, speed and outcomes across branches, clinics, stores or service points.
Process Quality
SLA, repeat contact, escalation, resolution and customer-satisfaction indicators.
Shared value across sectors
One messaging platform, sector-specific outcomes.
Manage WhatsApp, WebChat, Telegram, email and forms in one operational screen.
Use AI, human-first or hybrid models with context-preserving handoff.
Guests and customers converse in their language while teams work in theirs.
Shared history, assignments, shift handover and measurable performance.
FAQ
Frequently Asked Questions
No. It combines omnichannel communication, AI-assisted replies, live-team collaboration, booking support, ancillary sales, task management and performance reporting.
Yes. The hotel can use a human-first, AI-first or hybrid operating model.
No. Employees can write in their own language while Revlo Connect communicates in the guest’s language and can translate incoming messages.
In supported structures, guests can be guided through the direct-booking journey, receive booking assistance and be transferred to the live reservations team.
Yes. Housekeeping, technical, transfer, restaurant and guest-relations requests can be assigned, prioritised and tracked.
Yes. The same guest’s communication across multiple channels can be presented as one chronological journey.
Yes. Revlo Connect allows authorised users to work simultaneously with a shared conversation history. Conversations can be assigned to users or departments, while internal notes, tasks, response times and shift handovers remain recorded.