AKKA Hotels Unified Revenue Management and the Guest Journey on One Platform with Revlo
With Revlo, AKKA Hotels brought revenue budgeting, forecasting, yield, sales, MICE, rate tracking, guest communication, online reputation, and direct booking together under one AI-powered platform approach.
0%
Faster Response Times
From 66 days → 15 days
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Yandex Performance Lift
From 140 days → 15 days
0.0%
Increase in Reviews
From 2,716 → 4,064 reviews
Many processes that once required collecting data from different departments, updating Power BI reports, and merging Excel files are now managed faster, more visibly, and more measurably through Revlo.
Three Goals When We Started with Revlo
When we began working with Revlo, our goal was not to use more software.
“When we started with Revlo, we had three clear goals. First: use AI-powered software to complete the work that operational intensity or system gaps had left unfinished. Second: take repetitive manual work off our teams’ shoulders. Third: record every effort so it is measurable, trackable, and becomes institutional memory.”
Today, a significant share of those goals is already live in our operations.
Aşkın Kahraman
General Coordinator, AKKA Hotels
AI-Powered Revenue, Sales, and MICE Management
With the Revlo Revenue & Commercial Platform, we manage our revenue budget, budget revisions, actuals, forecast, and yield processes in the same system.
- We get instant access to revenue data such as occupancy, ADR, RevPAR, pickup, OTB, and budget variance—and can review performance by market, sub-market, agency, channel, room type, and day.
- Our sales team’s agency and customer meetings, visit notes, opportunities, and next actions are recorded in the system. We track MICE requests from first inquiry through proposal, revision, and close.
- Tracking market, competitor property, and OTA rates in the same commercial structure helps our revenue, sales, and e-commerce teams make faster decisions on shared data.
- We also started managing marketing budgets and activities through Revlo. By linking campaign results to demand, leads, bookings, and revenue, we evaluate marketing performance by real commercial conversion—not reach and engagement metrics alone.
Pre-Stay, In-Stay, and Post-Stay Management with Revlo Connect
With Revlo Connect, we manage guest conversations from WhatsApp, WebChat, Telegram, email, and other digital channels from a single AI-powered hub.
- Rate, availability, booking, and information requests are not just answered messages. When needed, they are assigned as leads or tasks to the right team member, and the proposal-to-close process is tracked.
- Pre-stay: We turn information, rate, availability, and booking requests into sales opportunities.
- In-stay: We route guest relations, requests, complaints, and operational tasks to the right departments.
- Post-stay: We continue feedback, satisfaction, rebooking, and loyalty communication.
- Because Revlo apps are mobile-ready, our teams can follow revenue, sales, communication, reputation, and task workflows on the floor or on the move.
From Reviews to Operational Action with AI
With Revlo Reputation, we collect guest reviews from different platforms in one place.
AI-powered sentiment and topic analysis shows which issues recur and which departments need improvement. Reviews that require action are assigned as tasks to the right teams, and resolution is tracked.
This moves reputation management beyond simply replying to reviews—into an AI-powered insight and operational improvement system.
AI-Powered Direct Booking Experience
With the Revlo Online Booking Engine, we can compare our OTA rates with direct selling prices on our website and offer guests a more advantageous booking experience.
Bringing rate comparison, live availability, and reputation data into the same experience makes decisions easier for guests while supporting our direct channel.
End-to-End Tracking with Unified Demand View
Written requests from Revlo Connect, Revlo Voice AI calls, Online Booking Engine rate inquiries, proposals sent, and completed bookings are brought together in a single unified demand view.
This lets us see not only completed bookings, but also which dates generated demand, what guests asked about, which offers converted, and where opportunities were lost—end to end.
Operational data stops being a reported output only; it becomes a live data flow used for decision-making.
Autonomous Action Management with Agentic AI
Agentic AI is already an active transformation layer inside the Revlo ecosystem.
Unanswered requests, pending tasks, rate deviations, anomalies, and at-risk opportunities are detected by AI agents. The system creates the required tasks, assigns owners, tracks progress, and triggers alerts or escalation when needed.
Revlo is no longer only a system that shows what happened—it becomes a decision and operations engine that determines what should be done and follows actions through to completion.
Next Project: Cost Management and AI-Powered Profitability Analysis
We have started development and integration work on our next project, the Revlo Cost Management module. The plan is to combine purchasing data with revenue, budget, and actual costs so true profitability can be evaluated inside one AI-powered decision structure.
Once live, we will monitor not only revenue performance, but also net profitability, department-level cost impact, budget variance, and operational efficiency in the same analytic framework.
One Platform, One Point of Contact, Shared Growth
“ We see Revlo not only as software we use, but as an AI and technology partner that understands our needs, knows hospitality processes, and builds with us.
Our goal is not to use more software. It is to manage more work with fewer screens, make faster decisions, reduce our teams’ manual workload, and adapt AI to hospitality’s real needs. ”
Aşkın Kahraman
General Coordinator, AKKA Hotels